Start a conversation Healthcare & Life Sciences
Patients, families and referring professionals need different answers. Xivic helps healthcare organizations structure service information, improve access journeys and connect administrative inquiries to the teams equipped to respond.
Where Xivic can help
People should be able to find the appropriate service without knowing a department name. We improve that route and the publishing process that keeps service and location details accurate.
Separate patient, family, referral and professional tasks. Test navigation and service language against the questions each audience brings.
Give services, locations and contact routes clear content owners and reusable records. Make outdated information easier to identify and correct.
Route administrative inquiries with the minimum information the receiving team needs. Define permissions, retention requirements and exception handling with the organization.
Relevant work
Xivic’s work for Children’s Hospital Los Angeles spans website engineering and digital experience support. The relationship includes the hospital website and dedicated program and campaign sites, bringing healthcare communications and platform maintenance into the same delivery relationship.
Hospital website, program sites and campaign support.
“one of the best vendors I’ve worked with.”
A useful first project
Choose a service generating repeated calls or misdirected inquiries. Review its pages and contact routes with the receiving team, using sample inquiries with identifying details removed.
Choose patients, families or referring professionals. Test service language, navigation and the administrative next step, including keyboard and screen-reader use.
Assign owners and publishing permissions for service, location and contact records so a correction reaches the pages that use it.
Collect only the information the administrative team needs. Define permissions, retention requirements and exception handling with the organization.
Start a conversation
Bring the questions your administrative team keeps receiving. We will trace the information and handoffs that should help people find the right next step.