Start a conversation Patients, families and referring professionals need different answers. Xivic helps healthcare organizations structure service information, improve access journeys and connect administrative inquiries to the teams equipped to respond.
Relevant client work
Xivic’s work for Children’s Hospital Los Angeles spans website engineering and digital experience support. The relationship includes the hospital website and dedicated program and campaign sites, bringing healthcare communications and platform maintenance into the same delivery relationship.
Hospital website, program sites and campaign support.
A person may know the help they are looking for without knowing the department name, service terminology or correct location. We research that task with the people who handle incoming questions, then simplify the information and route. Behind the page, we define who owns service details, how changes reach each location and what information an inquiry actually needs. Start with one high-friction access journey and test whether people reach the appropriate administrative next step.
Separate patient, family, referral and professional tasks. Test navigation and service language against the questions each audience brings.
Give services, locations and contact routes clear content owners and reusable records. Make outdated information easier to identify and correct.
Route administrative inquiries with the minimum information the receiving team needs. Define permissions, retention requirements and exception handling with the organization.
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Choose a service that generates repeated calls or misdirected inquiries. Review its pages, location records and contact routes with the team receiving those questions, using sample inquiries with identifying details removed.
Define whether the first release serves patients, families or referring professionals. Test the service language, navigation and administrative next step, including keyboard and screen-reader use.
Research and usability testingCreate an agreed record for the service, locations and contact options. Set review ownership and publishing permissions so a corrected phone number or service detail reaches every page that uses it.
Healthcare website engineeringBring the questions your administrative team keeps receiving. We will trace the information and handoffs that should help people find the right next step.