Start a conversation Customers need to know whether a service fits their address and needs before they can act. Xivic helps communications businesses improve service information, discovery and the connections into sales or support so the customer does not have to start over.
Relevant client work
Comporium serves businesses with internet, voice, network, television and security services. Xivic delivered its refreshed business website, coordinated the June 2026 launch and continued with refinements across the live experience.
Explore the Comporium workBusiness website launched June 2026, followed by live-site refinements.
A customer can read an offer and still be unsure whether it applies to their location, equipment or requirements. Start by defining which questions establish fit and which system can answer them. We organize the page and inquiry around that context, then connect it to the approved sales or support tools. When availability cannot be confirmed, the experience needs a clear next step. Measure qualified requests and avoid treating an availability check as an order.
Start with one service and coverage area. Trace an inquiry from the selected offer through address validation and the receiving sales queue. Test ambiguous addresses, unknown availability and a routing failure. Agree the difference between an inquiry, a confirmed serviceability result and an order so both customers and staff see the right status.
Identify the address, equipment and usage questions that determine service fit. Help customers distinguish product information from an availability confirmation.
Maintain shared service information, local details and campaigns through reusable records. Assign ownership and review dates to changing offers.
Carry the selected service, location and question into approved CRM or support systems. Make failed routing and missing information visible.
Service publishing and local information connected to a clear sales or support path.
Pass service and customer context into approved tools, with explicit rules for missing availability data.
We will trace one service inquiry from the offer through availability questions and the receiving sales or support team.