Start a conversation Design clear, usable experiences for websites, products, customer portals and employee tools. Bring structure to complex information and workflows, then carry that clarity into interfaces the engineering team can build.
Relevant client work
Xivic contributed wellness administration and workforce scheduling interfaces, plus the endpoints, data and permissions those workflows needed.
Explore the NEOGOV workWellness and scheduling workflows. Product image shown for platform context.
Xivic connected journey analysis, live experimentation and implementation to help HireVue improve the website experience around its hiring platform.
Explore the HireVue workA product can look simple while leaving users to resolve missing information, permissions and exceptions on their own. Research and design make those moments explicit. Reusable components need meaningful states, useful content and interaction rules that engineers can implement and people can understand.
Map how customers choose, buy or manage services and how employees complete operational work. Resolve navigation, roles, handoffs and difficult task sequences.
Design the screens, content hierarchy and interaction states needed for real use. Include error, empty, loading and permission states, with accessibility considered throughout.
Define reusable components and patterns at the scale the product needs. Document behavior and work with engineering to review the implemented experience.
The handoff includes the agreed design files, component states, content requirements and implementation notes. Your product team approves the intended behavior. Design review continues through the agreed engineering milestones so unresolved details do not become developer guesses.
Websites, commerce, portals and software that help customers understand, choose and complete what they came to do.
Internal tools and workflows that make frequent tasks, handoffs and exceptions easier to handle.
Compare how users complete the task before and after the interface changes. Look at completion, time, errors and help needed, using a method suited to the product and available users.
If the team has competing explanations for a usability problem, observe the task before choosing a design.
If the design changes business rules, permissions or integrations, plan the engineering work alongside the interface.
Bring the task, the interface and any support or research feedback. We will define what to redesign and how to check the implemented experience.