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Systems Integration

Connect records and actions across your business systems.

Move information and permitted actions between the applications your teams use. We work through record ownership, business rules and exceptions so the connection can be operated and corrected in practice.

Discuss your systems

Scope and deliverables

A working connection, with rules for the exceptions.

The scope may connect applications through APIs, give AI assistants approved information and actions through MCP tools, or migrate and reconcile data. Begin with one handoff and representative records.

  1. Map ownership and identifiers

    Document which application owns each record, how fields match and how conflicting values are resolved. Include identifiers to detect repeated requests and reconcile incomplete, duplicated or unmatched records.

  2. Set permissions and review points

    Identify approved access and actions. For assistants, define the exact tools available to each user and where human approval is required.

  3. Build, test and make failures visible

    Verify that the records reach the right destination and preserve required values. Test unavailable systems and incomplete data. Give the operating team a defined correction and retry path.

In practice

From incoming material to the next system.

BÜNDA

Connect the right studio to the right booking experience.

As BÜNDA adds locations, its website has to help people find a nearby studio and reach that studio's classes. Xivic improved the location finder and delivered booking pages for new studios and presale events.

Read the BÜNDA story

Driven Brands

Bring more brands into Driven Dash.

Brand integrations and scheduling features extended Driven Dash, with metric-source documentation for the teams using its reports.

Read the Driven Brands story

Working together

Leave the team able to operate the connection.

The handoff includes a documented mapping and ownership model, the working connection, representative test results and operating instructions.

  • A clear owner on each side

    Your application owners approve access, resolve conflicting business rules and accept the records or actions produced by the integration.

  • Deployment, monitoring and support

    The scope names who deploys the connection, watches for failures and handles support. Expand it only after the first handoff exposes exceptions and preserves the required values.

When to start elsewhere

Data Engineering & Analytics

The main problem is inconsistent numbers or reporting sources.

Start with data definitions, quality checks and reporting ownership.

Custom Software & Applications

The workflow needs a new interface and application behavior.

Define the product and its essential task alongside the connections it will use.

Which handoff keeps needing a person to repair it?

Bring the source and destination systems, a representative record and the task that depends on it. We will assess the available interfaces and define the first connection.

Discuss your systems