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Hospitality, Dining & Events

Help guests choose a location and take the next step.

The menu may earn the visit, but hours, availability and the booking path decide whether it happens. Xivic helps restaurant groups and hospitality businesses connect brand content to accurate local information, reservations and event inquiries.

Review a guest journey

Where Xivic can help

Design around the action the guest needs.

A diner needs a restaurant, a current menu and a way to order or reserve. An event planner needs venue details and a useful response. We give each journey the right information and next step.

  • Simplify the path to booking or inquiry

    Connect menus and location pages to the available reservation, ordering or event-inquiry option. Keep the chosen location attached as the visitor moves between tools.

  • Support a network of locations

    Let local teams maintain hours, menu exceptions and promotions within a shared publishing structure. Define approval and expiry rules for changes.

  • Connect campaigns to useful measures

    Distinguish restaurant selection, booking clicks and qualified event inquiries. Reconcile downstream outcomes where reservation and sales systems make them available.

Relevant work

Two journeys, two useful next steps.

Friends sharing pizza, chicken and Mojo potatoes at a Shakey’s restaurant
Shakey’s Pizza. Restaurant context.

Shakey’s Pizza

Connect the menu to the right restaurant.

Xivic launched a menu-page test for Shakey’s that prompted visitors to choose a restaurant. The team then tracked engagement and conversion events after the January 2024 launch, connecting experience design and implementation to a specific local customer action.

Menu-page test launched January 2024.

Monona Terrace on the waterfront in Madison
Official Monona Terrace photography.

Monona Terrace · Meetings and events

Help event planners move from discovery to inquiry.

Xivic supported the community and convention center with SEO, website updates and analytics. The work also included lead-form testing, template updates and custom development.

Website and digital growth work. Official Monona Terrace photography.

A useful first project

Choose a dining journey or an event inquiry.

Use the actual ordering, reservation or sales tool in the review. The selected restaurant or venue must stay attached when the visitor leaves the website.

  1. Reliable local information

    Define owners for menus, hours, local exceptions and offer expiry. Test a closed or unavailable location.

  2. A useful event brief

    For events, deliver the date, party size and venue requirement to the team equipped to respond.

  3. The action you can confirm

    Distinguish restaurant selection and booking clicks from confirmed reservations. Agree what makes an event inquiry qualified and how sales can return that status.

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Show us where the guest has to start over.

We will follow one dining or event journey from discovery to the local action, including the systems and people responsible for the response.

Review a guest journey