Start a conversation Public Sector
Public-facing websites and workforce tools serve different tasks. Xivic brings research, design and engineering to the information, forms and software that help people complete those tasks.
Where Xivic can help
A resident finding a service and an employee managing a schedule need different experiences. We organize the work around that user, the action they need to complete and the team maintaining it.
Connect instructions, required documents, forms and confirmation around a task. Keep department ownership visible without making visitors learn the organization chart.
Design interfaces around staff tasks, with the endpoints, data and permissions needed to support them.
Plan content ownership, accessibility testing and critical integrations before an upgrade or migration. Give teams a process for reviewing later changes.
Relevant work
NEOGOV
Xivic contributed wellness administration and workforce scheduling interfaces, plus the endpoints, data and permissions those workflows needed.
Wellness and scheduling workflows. Product image shown for platform context.
This work concerns the software used by public-service teams: wellness administration, workforce scheduling and the data and permissions behind those tasks.
Explore the NEOGOV workA useful first project
For a public service, trace the instructions, form and confirmation into the staff queue. For a workforce tool, identify the affected roles, permissions and decisions.
Test public tasks with people unfamiliar with the agency, including keyboard and assistive-technology users.
Define what happens to an incomplete submission or failed update. Confirm the data and access each staff role needs.
Name the owners of critical instructions, content updates and accessibility review before extending the pattern.
Start a conversation
Bring the task, the users and the system they rely on. We will help separate an information problem from a product or engineering change.