Start a conversation Insurance
A quote, application or service request can stall because information is missing, repeated or difficult to interpret. Xivic improves the interfaces and software connections that help customers submit the right details and teams review them in context.
Where Xivic can help
A missing answer, a validation failure and an unavailable API response need different fixes. We trace the customer experience and software handoff together, keeping coverage, underwriting and claims decisions in the authorized process.
Explain the details customers need before starting. Carry approved choices and entered information through the steps so a later screen does not force the customer to start again.
Distinguish missing customer information from validation failures and unavailable API responses. Give customers a useful next action and support teams enough context to resolve the interruption.
Test new and returning customers, saved progress and partial records against the proposed change. Document the scenarios that must still work after release.
Relevant work
Embrace Pet Insurance
Xivic supported Embrace with retained development and platform maintenance. Quote-engine discovery also examined customer journeys, existing API connections and regression-testing requirements, including the differences between single-pet and multi-pet quotes.
Retained development, platform support and quote-engine discovery.
A useful first project
Choose one quote or application task. Collect completed, incomplete and interrupted scenarios, including a returning customer and an existing partial record.
Use approved product wording to test field labels, explanations and status messages. Identify what the interface can prevent and what needs follow-up.
Document customer-entered fields, API-supplied information, validation rules and the details a reviewer must confirm.
Test saved progress, API errors and retries alongside a new quote. Preserve the authorized coverage and underwriting process.
Start a conversation
Bring the customer steps and the information your reviewers need. We will identify the interface, data and integration changes behind a better process.