Start a conversation A quote, application or service request can stall because information is missing, repeated or difficult to interpret. Xivic improves the interfaces and software connections that help customers submit the right details and teams review them in context.
Relevant client work
Xivic supported Embrace with retained development and platform maintenance. Quote-engine discovery also examined customer journeys, existing API connections and regression-testing requirements, including the differences between single-pet and multi-pet quotes.
Retained development, platform support and quote-engine discovery.
A missing answer, a validation failure and an unavailable API response require different fixes. Trace one request from the customer screen to the reviewer queue before choosing the change. Keep coverage, underwriting and claims decisions in the authorized process.
Explain the details customers need before starting. Carry approved choices and entered information through the steps so a later screen does not force the customer to start again.
Distinguish missing customer information from validation failures and unavailable API responses. Give customers a useful next action and support teams enough context to resolve the interruption.
Test new and returning customers, saved progress and partial records against the proposed change. Document the scenarios that must still work after release.
Choose one quote or application task and collect completed, incomplete and interrupted scenarios. Trace which fields the customer enters, which are supplied by an API and which an authorized reviewer must confirm.
Use approved product wording to test field labels, explanations and status messages. The output should identify which missing details the interface can prevent and which need a follow-up question.
Quote and application experience designDocument API responses, validation rules, saved progress and retry behavior. Test returning customers and partial submissions as well as a new quote. Coverage and underwriting decisions remain with the authorized process.
Application engineeringBring the customer steps and the information your reviewers need. We will identify the interface, data and integration changes behind a better process.