Start a conversation A national campaign can generate an inquiry that never reaches the right service center. Xivic connects location discovery, service information, inquiry routing and reporting so brand teams and local operators can see what happened after the click.
Relevant client work
Website engineering, mobile experiences and analytics connected service information, appointments and local teams.
Explore the Meineke workNational website, mobile experiences and local-service journeys.
Automotive styling involves choices customers may need help understanding. Xivic has worked with Tint World on an interactive display experience, package exploration and guided service journeys for kiosk and web.
Explore the Tint World work
Brand integrations and scheduling features extended Driven Dash, with metric-source documentation for the teams using its reports.
Explore the Driven Brands workA customer’s location and service choice need to survive the move from campaign to form to local response. The scope covers both the information shown to the customer and the records the operator receives. Agree which details the central team controls and which local teams maintain.
Give each location current services, offers, hours and contact options within one managed platform. Keep the selected location attached to the inquiry.
Define one owner for location records and connect lead status to central reporting. Make missing data and unassigned inquiries visible to the team responsible.
Send search and campaign traffic to the relevant service and location. Evaluate accepted inquiries and booked appointments where those records are available.
Choose one service and a small group of locations with different offers or booking tools. Include an inquiry the first location cannot accept. That exposes routing and ownership gaps before a national rollout.
Bring the location list, service availability, offer rules and existing forms. Define which details the central team controls and which local operators can change, then test the service-to-location path.
Website engineeringSpecify the receiving system, required lead fields and owner for unassigned inquiries. A successful test keeps the selected location and service attached and shows whether the receiving team accepted the request.
Systems integrationBring a service, a market and the path from campaign to local response. We will identify the information and handoffs worth fixing first.