Start a conversation Pet Insurance
Pet owners need to compare plan details, understand the next step and return to their information later. Xivic improves the content, application experience and system connections behind those tasks, with testing that includes existing customers.
Where Xivic can help
Adding another pet, resuming a saved quote or changing a detail can expose gaps a new-quote test misses. We review content, application states and data connections together.
Use approved plan details to answer comparison questions. Make quote requirements, saved progress and the next action visible to the pet owner.
Connect pet, customer and policy information where the approved systems permit it. Define how mismatched or incomplete records reach a reviewer.
Test new quotes, returning users, existing records and service requests against the change. Include incomplete information and interrupted sessions.
Relevant work
Embrace Pet Insurance
Xivic’s work for Embrace includes development support and quote-engine discovery. Technical review addressed existing API connections, pet-age and multi-pet scenarios, and the testing needed to preserve existing customer journeys.
Quote-engine discovery and technical review, 2023.
A useful first project
Choose one plan and use its approved wording. Include one pet, multiple pets, an age boundary, an interrupted quote and an existing customer returning to stored information.
Use support questions to test how owners interpret options and exclusions. Route content and interface changes to the product owner for approval.
Document where pet details, selected options and saved progress live. Test API errors and changed information across quote steps.
Check resumed quotes, existing records and service requests as well as new applications. Preserve authorized product and coverage decisions.
Start a conversation
We will trace it through the plan information, quote flow and account experience to find the content or engineering change it needs.